Gene's Unique Value Proposition
"I help executive teams target strategy & alignment
to achieve SMART business objectives."
Where I've Created Value...
Who I am...
A Powerful Strategist.
I am a lean six sigma black belt, and have over a decade of experience informing executive & functional leaders, & Board of Directors on data-driven roadmap development, decision-making, and strategic deployment models. Generated 75X to 700X revenue multiples.
Developed Go-To-Market strategies, product roadmap, and launched several successful platform and products at Viewring, Paylani, Educon, Kaseya, and Rakuten Super Logistics
Conducted executive workshops and implemented strategic alignment, prioritization, change management, customer/product/project lifecycle management, and risk scoring models.
Developed a portfolio management strategy with the definition of SMART portfolios that aligned performance goals to corporate objectives at all levels from each business unit to the team down to the individual level.
Expert at leveraging Voice of the Customer feedback to inform program & product roadmap development
Prevented millions of dollars in sunk costs and faulty expansion strategy into Australian market
A Customer Evangelist.
I am a customer advocate, and expert in capturing & analyzing Voice of the Customer (Internal/External) feedback, and translating this data into program & product development initiatives, and happy customers.
Developed the entire customer journey pipeline, defined SLAs, process metrics, & KPIs by pipe to increase throughput, reduce takt time, and improve CX at byte
Adept at competitive positioning conducting competitive research including competitor and pricing reviews to position business for market differentiation
Leveraged VOC feedback and data to launch a brand, new project management program that generated a 75X revenue multiple at Educon
Boosted CSAT scores at Educon by 16% from 8.0 to 9.7
Leveraged VOC feedback to rebuild fintech mPOS app (Paylani 2.0) generating a 700X revenue multiple and boosting adoption rate to over 1,000 end-users after 6 months launch; Lifted CSAT scores at Paylani by 7.8% from 9.0 to 9.7
A Financial Guru.
I have over 15+ years experience with financial & business management including P&L and balance sheet optimization, cost benefit analyses, business requirements and budget analysis, and business case development & justification.
Enabled 75X to 700X revenue multiples at underperforming business units
Developed cost benefit analyses and budget requirements for enterprise projects resulting in Go/No Go decisions
Achieved $33k out of $53k monthly target COGS reduction (or 62% of annual goal) through Q1 2020 for SaaS infrastructure
Saved over $1 million annually by preventing faulty expansion strategy into Australian market
Business Results & Performance Areas I've Driven...
Gene's Areas of Expertise
Customer/Product/Project Lifecycle Management
Lean Agile (SAFe)
Business Process Optimization
Financial Performance & KPI Management
Strategic Planning
Portfolio, PMO, Program & Project Management
Go-To-Market, Business Case, Voice of the Customer
Roadmap & Capacity Planning
Licenses & Certifications
Strategic Planning
Lean Six Sigma Black Belt
PMP
ITIL Service Operations & Analysis
Certified Scrum Master
What My Colleagues Say About Me...
" Gene is a valuable asset to any software company. He has great domain knowledge in the IT space and vast experience in Product/Program/Project roles. His hard work, dedication, and moral ethics are second to none. During the time I worked with Gene, he was able to quickly learn the product and lead an Eng. team to a successful transformation on our networking solution. Gene is able to construct extremely complex long term plans and execute those plans with precision. "
Mickey Presiach, MBA, PMP, PSM, UplandMe, Inc.
" Gene is an intelligent, thoughtful, and seasoned IT product and project manager. I managed him directly at Kaseya where he was responsible for the product modules covering License, Deploy, and Ops. Gene is great at working with key stakeholders and turning these stakeholder interactions into requirements and execution plans. I welcome opportunity to work with Gene on future products and projects. "
Michael Yang, Senior Director of Product Management, Elastic
" I've really enjoyed working with Gene Lee. He has a high acumen for driving revenue growth, CSAT, and business performance/processes while reducing costs. As the director of our EPMO, Gene: - Created and refined our 2025 technology roadmap. - Established governance and a Change Advisory Board (processes and documentation) for project request management, change management process, product release management, and project lifecycle management. - Created and deployed a Strategic Deployment Model using a concise change request document, change request backlog and a Balanced Scorecard to facilitate the proper definition of strategic objectives and a Strategic Priority Score which effectively prioritized project requests and the release schedule. - Led the effort to become a customer-driven organization (vs. competitor-driven), captured "Voice of the Customer" feedback, and led the creation and management of the product backlog for our mission-critical, proprietary internal applications. Gene is very personable in all his interactions and executes effectively. He's a fabulous addition to any organization. "
Rick Fox, PMP, FDC
Frequently Asked Questions
What is your ideal role?
I'm looking for a strong senior executive team and role targeting strategy and alignment around the customer experience, product development, and financial performance. I have found incredible success where I have leveraged my expertise in Voice of the Customer capture, analysis, & translation into profitable yet powerful customer experiences. I'm also adept at re-defining, and optimizing business processes and working across the enterprise to streamline program & product operations.
How would you describe your leadership style?
I believe that if you take care of your employees, you will take care of business. I am a big believer in treating every resource with respect and professionalism, mentoring, and driving global teams toward a vision. That means being honest, and transparent with my communication with upline, downline, and cross-functional colleagues.
What motivates you?
I am a customer advocate, and believe that you have to take care of customers and your employees to drive business performance and results. I am skilled in targeting strategy & alignment, and truly enjoy working with global teams across the enterprise to realize a vision.
What I Like to Talk About...
What is Program Management?
“What is Program Management?” - Gene H. Lee
Introduction:
Program management is a strategic management method for carrying out and overseeing several connected initiatives. By pooling project resources, expenditures, and other project operations, program management aims to provide advantages to the entire program.
When linked projects are managed concurrently, synergies that would be difficult to achieve if each project were managed independently can be achieved. However, given that program management has a broader emphasis than managing a single project, this demands more complicated management.
Consequently, program management is a process that emphasizes the macro over the micro, which comprises:
Monitoring programs and carrying out routine management and reporting tasks
Facilitating the creation and execution of each program's budget, program governance, and program management plan
Managing resources and stakeholder communications across all initiatives
Ensuring that the program's overarching goals and benefits are met by the project deliverables from the program plan
Coordinating the project interdependencies with the program documentation to keep everyone on the same page
Obtaining approvals on in/formal operating agreements from all key stakeholders including project resource owners/managers
Within the program management process, there are several responsibilities and acronyms. Of course, it's possible that you won't employ all these roles and duties when creating a new program management process for your company, but it's still crucial to understand what each one entails and how it contributes to the program.
It takes various skills to succeed in the complex field of program administration, including technical proficiency, client focus, leadership, and stakeholder management. Working as a project manager and gaining expertise in project management frameworks is a reasonably frequent route to becoming a program manager.
Most hiring managers like to work with program managers with at least three to five years of project management expertise. You'll need expertise in leading large-scale projects with cross-functional teams if you want to be considered for essential programs.
Feel free to contact me and I look forward to learning about your program management needs.
Thank you for visiting my professional UVP resume website. I look forward to turning your challenges and problems into success stories. Please feel free to contact me.
Copyright © 2022, Gene H. Lee